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How we protect your account and data

kaptenmpo operates under clear legal frameworks that safeguard your deposits, account access, and personal information.

Encrypted depositsData privacy controlsVerified withdrawalsAccount security
kaptenmpo How we protect your account and data
LEGAL CONTACT ROUTES

Reach our legal and compliance team

Team online

Live chat support

Our support team in Jakarta responds to account and legal queries within 2 hours during business hours. Open the chat widget in your account lobby or on this site.

Email escalation

Send account disputes, data requests or legal concerns to our compliance email. Expect a reply within 24 hours on business days with next steps.

Account settings

View your privacy settings, linked payment methods, and data retention preferences directly in your account under Security. Update or request deletion anytime.

DATA AND SECURITY

How we handle your information

Encryption standard

All data — account credentials, payment details, transaction history — travels over SSL 256-bit encryption. Your balance and history are encrypted at rest on our servers.

Cookie and tracking policy

We use session cookies to keep you logged in and analytics cookies to measure site speed and uptime. You can disable non-essential cookies in your browser without losing account access.

Account verification

On signup, we verify your identity using national ID number and phone number. Withdrawals over 5M Rp trigger additional KYC steps to meet local anti-fraud standards.

Data retention

We keep your account and transaction data for seven years after your last activity, as required by local financial law. You may request earlier deletion where law permits.

Third-party access

We share account data only with licensed payment processors (DANA, OVO, GoPay, QRIS networks) and law enforcement when legally required. Never with marketing partners.

Your data rights

You can request a copy of your data, correct inaccuracies, or ask us to stop processing your information. Submit requests via live chat or account settings; we respond within 14 days.

Your legal rights and account terms

Your account remains open and your balance stays in your wallet indefinitely. We don't charge inactivity fees or expire balances. If you want to close it permanently, request deletion via live chat and we'll mark it for closure after 30 days.

Yes. Open your account settings and select 'Data Request' or contact live chat. We'll send you a file of all your account data within 14 days. Deletion requests are processed after your balance is withdrawn or forfeited.

Large withdrawals require us to confirm your identity matches your account signup details and source of funds. This prevents fraud and meets local anti-money-laundering law. Most withdrawals clear within 24 hours to your linked DANA, OVO, GoPay or bank account.

Report disputes to live chat with your transaction ID. Surabaya-based players and all regions: our team will investigate within 48 hours and escalate to your payment provider if needed. Keep your transaction receipt for reference.

No. Your DANA, OVO, GoPay and QRIS details are tokenised — only a secure reference code is saved. Full payment details are held by the payment network, not us, so your data stays within regulated banking infrastructure.

We may temporarily restrict withdrawals while we verify your identity and check for fraud. We'll notify you via the email on your account. Respond to our verification request within 7 days to unlock your account.

The complete legal terms and privacy policy are available in your account under Settings > Legal Documents. You can also download them as a PDF. We update them quarterly and notify you of material changes.