Reference

Explore the Rules That Protect Your Account

These terms and conditions set out the binding agreement between you and kaptenmpo the moment you open an account and access our lobby — covering everything from how…

Account Eligibility ConditionsDANA, OVO, GoPay & QRIS RulesWithdrawal Verification StepsAccount Suspension PolicyDispute Resolution Process

Explore the Lobby Read FAQ

Browse the Full Scope of These Terms

kaptenmpo Service availability depends on jurisdiction. Users are responsible for checking local law before access.

By opening and using your kaptenmpo account, you confirm you have read, understood and accepted every clause in these terms. Access to our lobby — including Speed Baccarat, Aviator and our Fishing God rooms — depends on local law in your region of Indonesia. These terms

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govern all transactions you initiate through DANA, OVO, GoPay or QRIS, and they apply equally whether you access us from Jakarta, Surabaya or any other city. We update these terms when our operational policies change; continued use of your account after any update constitutes acceptance of
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the revised version. You can request a copy of the current terms at any time through our live-chat support channel, available daily from 08.00 to 23.00 WIB.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

TERMS CONTACT PATHS

Switch to a Support Channel for Terms Queries

If any clause is unclear or you need to raise a concern about how these terms apply to your specific account situation, our support team is reachable through three direct channels every day between 08.00 and 23.00 WIB. Response times for live-chat are typically under three minutes during those hours.

Team online

Live Chat

Reach our terms and conditions team directly through the live-chat window in your account dashboard. Available daily 08.00–23.00 WIB with average response under three minutes for account-related queries.

Email Support

Send a detailed written query to our support address and receive a structured response citing the exact clause that applies to your case. We aim to respond within four business hours on all working days.

WhatsApp Line

Our WhatsApp support line handles terms clarifications and account-status questions. Share your account reference number so our team can locate your file and respond with the relevant policy section immediately.

POLICY ACCOUNTABILITY

Open Your Account Knowing How We Handle It

Transparency about how we store your data, secure your account and resolve disputes is central to the way we operate.

Data Retention

We retain your account data for the duration of your active relationship with us and for a defined period after closure as required by applicable Indonesian financial regulations. You may request a summary of what we hold at any time via live-chat.

Cookie Policy

Our platform uses session cookies to maintain your login state and preference cookies to remember your preferred payment method — DANA, OVO, GoPay or QRIS. You can manage cookie preferences through your browser settings without losing account functionality.

Account Security

Your account is protected by two-factor authentication triggered at login and at withdrawal initiation. If unusual access is detected, our system freezes the session and sends an alert to your registered email address within seconds.

Requesting Changes

To amend your registered details — email, phone number or linked payment method — you must submit a verified request through live-chat and complete identity confirmation. Changes take effect within one business day after verification is complete.

Dispute Resolution

Any dispute arising from these terms is first referred to our internal review team, who will issue a written determination within five business days. If unresolved, the matter proceeds under Indonesian civil jurisdiction as specified in Clause 12 of the full terms document.

Terms Contact

For formal written notices related to these terms, send correspondence to our legal contact address listed in the footer of this page. We acknowledge receipt within 24 hours and provide a reference number for every formal notice we receive.

Check the Answers to Common Terms Questions

The questions below reflect what you're most likely to ask when reading through these terms for the first time. Each answer points to the relevant policy area so you can locate the full clause in the terms document quickly and without needing to contact support first.

Opening an account means you accept all current clauses in these terms, including payment rules for DANA, OVO, GoPay and QRIS, account conduct standards and our data-retention practices. Access depends on local law in your region of Indonesia.

Yes, we may update these terms when operational or regulatory requirements change. We notify you via your registered email at least 48 hours before changes take effect. Continued use of your account after that date counts as acceptance of the updated version.

Request the current full terms document through live-chat between 08.00 and 23.00 WIB. Our team will send you a formatted PDF to your registered email address within one hour of the request being raised.

A terms breach may result in a temporary account suspension or permanent closure, depending on severity. We will notify you of the specific clause violated and the action taken via email within 24 hours of the decision being made.

All four local payment rails — DANA, OVO, GoPay and QRIS — are covered under the withdrawal terms in Section 5. Withdrawal verification steps apply equally to all four methods, and processing times are set out in that same section.

Submit a written dispute via our email support channel with your account reference number and the clause in question. Our internal review team issues a written determination within five business days, as specified in Clause 12 of these terms.

We retain your account data for the period required under applicable Indonesian financial regulations after account closure. You may request details of exactly what is retained and for how long by contacting live-chat support during operating hours.

Explore the Rules That Protect Your Account

Switch to a Support Channel for Terms Queries

Live Chat

Email Support

WhatsApp Line

Open Your Account Knowing How We Handle It

Data Retention

Cookie Policy

Account Security

Requesting Changes

Dispute Resolution

Terms Contact

Check the Answers to Common Terms Questions

01 What do I agree to when I open a kaptenmpo account?

02 Can kaptenmpo change these terms after I have already accepted them?

03 How do I request a copy of the full terms document?

04 What happens to my account if I breach these terms?

05 Which payment methods are covered by the withdrawal terms?

06 How do I raise a formal dispute about a terms decision?

07 How long does kaptenmpo keep my account data after I close my account?

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