Who handles privacy concerns if I play from Surabaya or another city?

Our support team in Jakarta reviews all privacy requests, regardless of where you play in Indonesia. Email support@kaptenmpo.top or use Live Chat 09:00–21:00 WIB. Depends on local law, you may have rights to lodge complaints with local regulators.

Reference

How We Handle Your Privacy

Q: How do I delete my account and all my data?

Email support@kaptenmpo.top with your account username and a deletion request. We'll close your account and delete active records within 14 days. Depends on local law, we may keep transaction history for compliance. You'll receive a confirmation email when deletion is complete.

Your account details, payment history and gameplay data stay secure with kaptenmpo.

Account verification onlyPayment data encryptedNo data sold to third parties

Explore the Lobby Read FAQ

What We Collect and Why

kaptenmpo Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open your kaptenmpo account, we ask for your name, contact number, email and date of birth — these confirm who you are before we process your first deposit. Payment information for DANA, OVO, GoPay and QRIS transfers is recorded to track deposits and withdrawals.

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We also log your login times, devices you use (mobile or desktop), game activity and IP address for security and fraud prevention. Your profile data and gameplay patterns help us spot unusual account activity fast. Where local law permits, we may retain this information for up
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to five years after your last login to comply with financial reporting rules and investigate disputes.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Request Access or Changes to Your Data

Team online

Email Support

Send a data request to [email protected]. Include your account username and the specific information you want to access or delete. We reply within 7 business days.

In-Account Settings

Log in and head to Settings > Privacy & Data. You can download your account history, update your contact details or flag concerns directly without leaving the lobby.

Live Chat (09:00–21:00 WIB)

Open the chat bubble in the bottom-right corner of your screen during support hours. Our team in Jakarta handles privacy requests and can guide you through data-access steps immediately.

DATA SECURITY

How We Protect Your Information

Encryption

All payment data — your DANA, OVO, GoPay and QRIS details — travel over SSL encryption from your phone or desktop to our servers. Your password is hashed and never stored in plain text.

Account Verification

Before we approve your first withdrawal, we verify your identity using your ID number and payment method. This step stops fraudulent account takeovers and keeps your balance safe.

Cookies and Tracking

We use session cookies to remember you're logged in and functional cookies to track game performance on your device. No third-party ad networks track you across the web after you leave kaptenmpo.

Data Retention

Closed-account data is deleted after 12 months unless law requires us to keep it longer. Active account records stay on file for five years post-closure to handle chargebacks or disputes.

Staff Access Rules

Only finance, compliance and support teams can view your account. They access it only to process withdrawals, investigate fraud or respond to your support ticket.

Policy Updates

If we change how we collect or use your data, we email you at least 30 days ahead. Continued play after the update means you accept the new terms; you can request deletion before the change takes effect.

Privacy Questions Answered

No. We do not sell, rent or trade your personal data to marketing firms, game studios or any third party. Payment processors (DANA, OVO, GoPay, QRIS) see only what's needed to process your transaction. We share data with authorities only where local law requires it.

Email [email protected] with your account username and a deletion request. We'll close your account and delete active records within 14 days. Depends on local law, we may keep transaction history for compliance. You'll receive a confirmation email when deletion is complete.

After your account closes, we keep your name, payment history and transaction dates for five years to resolve disputes and meet local tax rules. Game history and device logs are deleted after 12 months. Contact us anytime to request early deletion where local law permits.

No. We use cookies only inside the kaptenmpo lobby so you stay logged in. We do not place tracking pixels on other sites. Third-party advertisers cannot follow you after you leave our platform.

Your deposit through any payment method is confirmed on your account in under one minute. The payment processor holds your transaction ID. We store only the reference number, amount and timestamp — never your full payment credentials.

Yes. Log into Settings > Privacy & Data and select Download My Data. You'll receive a file with your account details, transaction log, device history and deposit/withdrawal records. The download link is active for seven days.

Our support team in Jakarta reviews all privacy requests, regardless of where you play in Indonesia. Email [email protected] or use Live Chat 09:00–21:00 WIB. Depends on local law, you may have rights to lodge complaints with local regulators.

How We Handle Your Privacy

Request Access or Changes to Your Data

Email Support

In-Account Settings

Live Chat (09:00–21:00 WIB)

How We Protect Your Information

Encryption

Account Verification

Cookies and Tracking

Data Retention

Staff Access Rules

Policy Updates

Privacy Questions Answered

01 Can kaptenmpo sell my data to other companies?

02 How do I delete my account and all my data?

03 What information do you store after I stop playing?

04 Do you track me across other websites?

05 How fast does DANA, OVO, GoPay or QRIS data get processed?

06 Can I download all my personal data from kaptenmpo?

07 Who handles privacy concerns if I play from Surabaya or another city?

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